Privacy Policy

Crosswell Capital Inc. ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and engage with our services.

Information We Collect

We collect information you provide directly to us through consultation request forms, contact forms, or other communications:

• Name, email address, and phone number
• Company name, industry, and business information
• Details about your specific advisory or business needs and objectives
• Any additional information you choose to provide in your inquiry

We also automatically collect usage data through analytics tools to understand how you interact with our website, including pages visited, time spent, and referral sources.

How We Use Your Information

We use the information we collect to:

• Respond to your consultation inquiries and provide services
• Improve and optimize our website and services
• Send you transactional emails (consultation confirmations, guides, follow-up communications) only with your consent
• Comply with legal obligations and regulatory requirements
• Prevent fraud and enhance security

Third-Party Services

We use trusted third-party service providers to operate our website and deliver services:

• HubSpot CRM: For managing client relationships, storing contact information, and automating communication workflows
• Supabase: For secure database storage of consultation data and lead information
• Resend: For transactional email delivery (guides, confirmations, follow-ups)
• Vercel Analytics: For anonymous website usage analytics and performance monitoring

These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

Cookies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us recognize you and improve site functionality. We use analytics cookies to understand traffic patterns and optimize performance. You can control cookie preferences through your browser settings, though some website features may be affected if you disable cookies entirely.

PIPEDA Compliance

Crosswell Capital Inc. is a Canadian corporation and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). As a Canadian resident, you have the right to: (1) access your personal information held by us; (2) request correction of inaccurate information; (3) request deletion of your personal information, subject to legal obligations; and (4) withdraw consent for collection and use of your information. To exercise these rights, contact us at moe@crosswellcapital.com.

CCPA Compliance

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the right to: (1) know what personal information is collected; (2) know whether your personal information is sold or disclosed; (3) say no to the sale or sharing of personal information; (4) access your personal information; and (5) request deletion of your personal information, subject to exceptions. We do not sell your personal information. To exercise these rights, contact us at moe@crosswellcapital.com.

CASL Compliance

Crosswell Capital Inc. complies with the Canadian Anti-Spam Legislation (CASL). We send commercial electronic messages only to recipients who have provided express or implied consent. All marketing communications include clear identification of the sender, accurate contact information, and an unsubscribe mechanism. You may withdraw consent to receive commercial messages at any time by clicking "unsubscribe" in any email or contacting us directly.

Data Security

We implement reasonable administrative, physical, and technical safeguards to protect your personal information, including encrypted data transmission, restricted access controls, and secure database storage. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with an updated "Last updated" date. Your continued use of our website after any modifications constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: